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People, Processes, and Culture

Solving the Success Puzzle

We believe that the root cause of long-term organizational success can rarely be traced to a single technological breakthrough, stroke of marketing genius, heroic act, or simply having the deepest pockets. If you follow the causal trail to its end, the root of most sustained success can usually be found in three fundamental and interrelated characteristics of an organization. Its People. Its Processes. Its Culture.

It may be that technological breakthroughs happened because of organizational processes that attracted and selected talented employees and motivated them to fully utilize their abilities. Or it might be that an individual's act of heroism was fostered by a culture that tolerated differing perspectives and nurtured the development of individuals with the commitment to take an unpopular stand and do so in a way that leads others to understand and follow. 

We help clients strengthen and align their People, Processes, and Culture to achieve organizational and individual goals. 


Our perception of leadership is often built on a Hollywood image of the charismatic individual leading the charge, or the master strategist who single-handedly manipulates all the variables to achieve complete victory. Reality, particularly as it relates to organizational life, indicates that these are, limited conceptualizations of what leadership is about. Effective organizations, either by design or good fortune, reflect a much broader approach of "utilizing whatever is necessary" to achieve results and leveraging leadership across all levels of the organization to do so.

Some have suggested that leadership is "influencing others to go where they otherwise would not go..." Our work with thousands of leaders suggests revising this definition to... "Leadership is influencing others to go where they otherwise would not go... and leaving them ready, wiling, and able to go again." When applied to leading in organizations, there are three key components to doing this in a way that achieves successful and sustainable results. These are: (1) Shaping the Vision, (2) Settings the Stage, and (3) Securing Results Through Others.

Shaping The Vision

Involves defining and communicating the vision so that it leads to commitment and focused effort. Key organizational activities/characteristics that support this component include strategy development, communication and organizational  alignment.

Setting the Stage

Focuses upon establishing and maintaining an organizational culture, processes, resources, and skill sets that support achieving results. Key activities/characteristics that support this component include organizational culture and systems development, maintance, and assessment.

Securing Results Through Others

Addresses influencing others to provide maximum effort on the activities that will most likely achieve results and promote continual improvement. Key activities/characteristics that support this component involve ensuring that leaders have the tactical planning, interpersonal influence, performance management, and staff development capabilities to promote their employees' performance.

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